How easy it is to contact the Agoda call center when you are about to go on vacation
When it comes to holidays, the existence of an Agoda call center becomes very important. This is because, agoda itself is one of the best online hotel booking providers in Indonesia. Not only the Indonesian region, the provider even provides a booking function for many accommodations in the Asia-Pacific region.
Agoda’s reputation in Indonesia is quite good. Most consumers tell positive testimonials about their experience when ordering with such suppliers. In fact, its user reviews are overwhelming. Note that there are nearly 1 billion reviews that users give about this service. Surprisingly, the reviews are as good as they are positive.
But in Indonesia, knowledge about agoda call centers is not widely known. In fact, its existence is indispensable to help. Some people prefer to try it by ordering directly without using the call center service. You know, there are a lot of benefits that will be obtained by contacting him.
The importance of contacting a call center before ordering
Agoda is a growing booking service. Now, the trust that consumers place in this provider is quite high. This confidence is given because the quality of the service is actually very satisfactory. But even though the service is of high quality, its development is still ongoing.
In fact, booking on agoda is very easy. If he tried once, a user will definitely have no problem ordering it a second time. But during the first order, confusion will certainly be felt. This is because there are help features provided to satisfy consumers.
The feature is actually meant to help. But even if it helps, most new users even feel confused about these features. In this case, the existence of an agoda call center can be very useful. By contacting him, you will be guided to place an order if necessary.
There are several stories where new users make booking mistakes and feel aggrieved. In fact, the error occurs because he directly ordered without asking in advance. If this nature of being willing to ask questions is possessed, such a bad possibility can certainly be avoided. In addition to helping, the call center is also designed as a place to receive complaints.
Usually, complaints will be received when the order is delayed or there is a problem with the system. In fact, this kind of problem is very rare. However, agoda itself is very open to any complaints made by consumers. For this, make the agoda call center a place to dump these complaints.
Contact the call center by phone
The first way to contact the call center is by phone. Agoda itself can be contacted via two numbers. The first number is 021-21889001. In addition, consumers can also contact via the number 021-29263028. When you call the number, you won’t immediately talk to CS.
In fact, there is an automatic message reply feature in agoda call centers. This is because the provider itself already understands some basic issues that most new users often face. By using the message responder, it is necessary to respond to the problems felt.
However, it does not exclude the possibility of a condition where the problem has not been discussed by a message responder. Agoda himself understands the problem. Therefore, there is a CS that is guaranteed to continue to be active for 24 hours. With this, your ordering problems can always be solved.
Since the pagoda itself is highly developed in Indonesia, there is no need to worry about language issues. There is a CS who can answer Indonesian questions. With him, you can communicate without any difficulty. No need to hesitate when you want to contact the call center. Any difficulty will certainly be helped as well as possible.
Consumers also bisa See help center
The best way to resolve a complaint is to contact the agoda call center. Because communication is done directly with CS over the phone, all problems can certainly be solved thoroughly. However, there is a major problem with making contact with the call center. The problem lies in the high credit rate.
In an era that already uses internet packages, some people don’t have a stock of credit. This will be difficult if you first need to top up your credit before ordering. To solve the problem, agoda provides a support service to its customers. This help center is an online help desk.
This service is available on the official website of agoda. When you enter the official website, you can enter the help center menu. There will be a lot of questions and answers. Just look for the problem at hand and you have to figure out how to solve the problem. The explanation itself is very comprehensive.
That’s because agoda always makes continuous improvements to the responses in the Help Center. In fact, the problems that consumers often face are divided in two. The first problem lies in the lack of understanding of airline ticket services. Meanwhile, the second problem is hosting.
Agoda also understands both types of problems. Therefore, you will see two types of topics when you enter the Help Center. Both types of topics relate to two types of problems encountered. With it, the search for appropriate questions will become much easier.
Contact by e-mail can also be done
The disadvantage of the help center compared to the agoda call center is only one. The disadvantage lies in the inability to communicate directly. This condition is not suitable in Indonesia. Most Indonesians prefer to communicate directly rather than read the answers themselves.
If you want direct communication without having to issue credit, the email service can be chosen. To contact the service by e-mail, you can contact the address cs[at]agoda[dot]com. This service is very useful. Consumers themselves can contact him for 24 hours. However, the shortcoming of this service lies in the speed of response.
Unlike contacting the agoda call center, questions sent by email will not receive an immediate response. This is because it takes time for cs to read the email and give the best response. However, waiting for the answer won’t take too long.
No given questions will be answered in more than 30 minutes. But in terms of function, the benefits that will be obtained are the same as when calling a call center. This is because, all questions related to the order can be done. It’s just that, the answer will be given in writing.
Problems due to lack of contact with the call center
Consumers face many problems by not contacting agoda call centers. However, there is a problem with the highest number of cases. The problem lies in the hotel package that is not suitable. When visiting a new territory, there is certainly not much knowledge about the territory.
That said, someone certainly doesn’t know the best hotel options when they’re around. There are often conditions where visitors feel disappointed to see that the hotel they are getting is not as desired. This problem arises because later seeing that there are other hotels that turn out to be more suitable. Therefore, it is better to contact the call center first than to regret it in the end.
Contacting the call center is not a difficult question. In addition, there are many options to contact. These options range from phone to email. Be sure to contact him in advance so you won’t be disappointed later. If you have knowledge, you can actually ask them. But if there isn’t one, contacting the agoda call center is the best option.